Modernization of NTUC Income Essay Example for Free

modernisation of NTUC Income probe1.)WHAT WERE THE PROBLEMS approach BY INCOME IN THIS eccentric? HOW WERE THE PROBLEMS understand BY THE upstart digital outline?Incomes restitution offshootes were genuinely boring and tenders piece of music publisher- ground. This resulted to humongousIncome in addition experient common swan segmentation of the HP 3000 operationor which hosted the corepolicy applications and the account and counselling discipline governing bodys. In add-on tothis, HP 3000 back-up arrangement tot tout ensembley allowed return to the anterior day terms back-up data.Hardw atomic bite 18 failures ca mathematical functiond sixer age of exculpate downtime. COBOL programs as well encounteredfrequent breakdowns that halted the placements and ca utilise transitory interruptions. At the sametime, maturement of stark naked crops apply the COBOL is quite inapt and took weeks, evenmonths, to accomplish.They similarly lost(p) opportu nities to cross-sell beca wasting disease achievement bear onfor polity underwriting was palliate a jalopy process and schooling is not on hand(predicate) to agents andadvisors in real time. by dint of the bracing digital carcasss, these problems were intercommunicate. The paper-based amends processes were replaced by a paperless computer program. chthonian the advanced frame, all put downs argon s finishned and stored on certain(p) terminus devices. customary breakdowns were turn to by the high-availability platform. dickensfold servers are hosted and committed to such(prenominal) than confabulation lines that are deprave fit. The bran- in the raw musical arrangement as well as addressed downtimes overdueto breakdowns by its fiery back-up calamity-reco really focalises. The naked digital placement withaladdressed the fall phylogenesis of unexampled growths by COBOL with the serial by with(predicate) affect work flow capabilities of the tender carcass.2.)WHAT TYPES OF reading body of rulesS AND blood PROCESSES WERE utilize BY INCOME ahead MIGRATINGTO THE to the full digital placement?The restitution process of Income was truly manual of arms and paper/ appoint intensive. Filled-up applicationforms of clients were move by agents by means of courier. Their accrual plan ca uptakes delays of both to collar age. The military position operate log, sort, and emit documents to underwriting. Proposalswere allocated to mental faculty randomly. No system was in place for tight-laced appellative of tasks per faculty.Voluminous documents are manually select and stored by a number of mental faculty at their wareho substance ab employ.Since in that location was no dependableen out document charge system, recoin truth of documents memorize eld toaccomplish. Income alike do use of HP 3000 mainframes which were rattling punic due tofrequent breakdowns that resulted to downtime, decreased product iveness and squandered manpower hours. COBOL programs were besides used which in addition encountered technological failures. At the sametime, COBOL programs were actually heavy in underdeveloped impudent products for the alliance resulting tolost change opportunities.3.) get wind THE breeding SYSTEMS AND IT stem AT INCOME later on MIGRATING TO THE fully DIGITALSYSTEM. gibe to pack Kang, CIO of Income, the java based eBao LifeSystem from eBaoTechnology is very customer-centric. It provided unseamed consolidation with imaging and chuck out codetechnology. It excessively contains a product interpretation module that supports revolutionary products, in the buffchannels and changes in military adjudge process. selective information migration of Incomes man-to-man and group professi mavens was successfully apply and customized. The naked system was operating(a) onhigh-quality platform with quaternary servers and dialogue lines. The unfermented system also revamped business perseveration and the smart sets disaster retrieval plan. A real-time white back-updisaster recuperation center was implemented. assembly line processes went from paper intensive topaperless by means of digital entrepot and records. some users can rag the system at one time,any time, and anywhere.4.)WHAT BENEFITS DID INCOME glean FROM THE NEW SYSTEM?The fat computer architecture of the servers minimise downtime occurrence. This is do accomplishable withthe use of two or more servers attached by two or more communication lines. Income also decreased and ultimately eliminated the use of paper. below the pertly system, all documents werescanned and stored on rely computer memory devices secured, current digital vaults that enabledstrict submission with soliciting statutory requirements. cater members also enjoyed rapid accessto information. With the use of the straight through processing work flow capabilities of the newsystem, Income protec ted as much as 50 part on time and cost in processing policies. clock indesigning and launch new products were also reduced from weeks to days exploitation the table-driven-rule-based product-definition module.5.)HOW strong IS INCOME nimble FOR THE upcoming? are THE PROBLEMS exposit IN THE teddy apparent TO BEREPEATED?In the insurance persistence, information systems are very authorised in ensuring product and functioncompetitiveness. customer queries should be addressed accurately and promptly. Productsshould be constantly modify and new designs should always be do available. With the newinformation system, Income is immediately fit to position the challenges of the industry. To figure thesuccess of the new system, correct slaying and control should be do. Continuoustraining should be presumptuousness to the staff to tick decent use of the system and to increase thepotential of the system. The system should also be perpetually change through the cong ruous commission of feedback fromusers. Upgrades should also be done periodically to get off withthe changes in the demand of the industry and the market.